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Open your Privacy Policy before the lobby

bumingcuan links your privacy choices to your account, wallet activity through DANA, OVO, GoPay and QRIS, and device sessions, so you can see what data we collect before…

DANA data contextOVO wallet recordsGoPay session checksQRIS reference logs

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Explore the policy before you join

bumingcuan Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy handling helps you decide whether to open an account with us. This Privacy Policy explains how we collect account details, login signals, device data, wallet references, and help desk messages when you use bumingcuan. We use those records to run your account, verify payment

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activity, answer privacy requests, detect unusual access, and meet legal duties that apply in permitted regions. When you deposit through DANA, OVO, GoPay or QRIS, we keep the payment reference, status, time, and account match; we do not ask for your wallet PIN. Eligibility, access, and
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any data handling tied to account use depend on local law and apply only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Start a privacy request with us

Fast contact matters when your privacy question is tied to a login, payment record, or account change.

ACCOUNT CARE

Browse how we protect account data

Your privacy record is handled as part of normal account operations, not as a separate form you never see again.

Account data

We collect the details needed to run your account: registered name, mobile number, email address, login time, and account status. When you update profile data, we keep a change record for security checks.

Payment records

DANA, OVO, GoPay and QRIS activity creates references such as time, amount, wallet channel, and payment status. We use these records to confirm account ownership and resolve missing or delayed wallet entries.

Cookies

Cookies help us keep your session active, remember device language, and detect repeated failed logins. You can clear cookies in your browser settings, but you may need to sign in again afterward.

Device security

The Account > Security > Devices page shows current and recent device sessions linked to your account. If you see a device you do not recognise, contact support and change your password.

Retention

We keep account and wallet records only as long as needed for service, dispute checks, legal duties, and fraud prevention. When records are no longer required, we remove or anonymise them where practical.

Data requests

You can ask to access, correct, or delete eligible personal data through live chat, WhatsApp, or email. We verify your identity first so another person cannot change or receive your private records.

Check answers about your privacy rights

Privacy questions usually come up when you create an account, change a phone number, deposit through a wallet, or use a new device. We answer those requests through the same support paths you already use, but we add identity checks before discussing private records. The answers below explain what we collect, why we keep it, and how you can ask us to correct or remove eligible data.

We collect the details needed to create and protect your account, including name, mobile number, email address, login time, device signals, wallet references, and support messages. We do not ask for your DANA, OVO, GoPay, or QRIS PIN.

Wallet references help us confirm deposits, resolve missing entries, match withdrawals to the account holder, and investigate unusual activity. We keep payment status, time, channel, and account match data, not private wallet login credentials.

Yes, you can request a copy through live chat, WhatsApp, or email during 09:00 to 23:00 WIB. We verify your mobile number and account ID before preparing a data summary for your account.

Contact support and tell us which profile detail needs correction. We may ask for account ID, registered mobile number, and a recent wallet channel such as QRIS or DANA before changing private account data.

Cookies keep your session active, remember basic site settings, and help detect repeated failed logins. If you clear cookies from your browser, the site may ask you to sign in again on that device.

Only support and account-security staff with a work reason can handle your request. Access is limited by role, and account-specific replies are sent through the channel you verified with us.

You can ask us to delete eligible personal data. Some account, wallet, and security records may be kept when required for disputes, legal duties, fraud checks, or where local law requires retention.

Open your Privacy Policy before the lobby

Start a privacy request with us

Browse how we protect account data

Account data

Payment records

Cookies

Device security

Retention

Data requests

Check answers about your privacy rights

01 What account data does bumingcuan collect?

02 Why do you keep DANA, OVO, GoPay and QRIS records?

03 Can I get a copy of my personal data?

04 How do I correct my name, phone number, or email?

05 How are cookies used on my device?

06 Who can see my privacy request?

07 Can my data be deleted from bumingcuan?

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